One Support Experience for All Customers

When talking about software solutions, you expect consistent and seamless support to business processes irrespective of how they are deployed – in the cloud, on-premise or in hybrid scenarios. The SAP ONE Support program focuses on driving simplicity by harmonizing support offerings and dramatically reducing the complexity of managing hybrid landscapes. No matter your deployment option, you can expect the same level of support you expect from SAP.

SAP ONE Support is available through the SAP Enterprise Support offering. And should you have higher support needs you can continue to take advantage of the premium support engagements offerings, SAP ActiveEmbedded and SAP MaxAttention.

SAP ONE Support enables you to focus more effectively on the business processes that drive business value – rather than the mechanics of the underlying technology.

A Multi-Layered Landscape, A Single Source of Support (SAPinsider article) >
Comprehensive, Harmonized Support for Your Hybrid Landscape (SAPinsider article) >