SAP Enterprise Support Value Maps

SAP Enterprise Support value maps are a new, innovative approach to leverage the SAP Enterprise Support offering. They are tailored to providing guidance for selecting the right service out of the SAP Enterprise Support offering at the right time, for the individual customer situation and addressing the needs of the organization’s individual roles.

SAP Enterprise Support Value Maps:
The best way to get the maximum impact

  • Exchange and get connected with SAP experts and interested customers
  • Fast, simpler, and more transparent identification through user-friendly procedure and clear execution plan
  • Centralized access point to all relevant and additional offerings
  • Time savings in case of critical situations including investment decisions at any time

“We were planning an SAP archiving initiative and needed a cost-effective approach that utilized our annual maintenance investment. The SAP Enterprise Support value map for data-volume management service allowed us to choose the right SAP Enterprise Support offerings, provide feedback for improvement, and more effectively engage SAP Active Global Support. We have reduced our efforts to do these tasks by at least 50%.”

– Paul Forrester, Florida Department of Revenue

  

SAP Enterprise Support Value Maps Approach

From Experts to Experts.

The SAP Enterprise Support Academy is exclusively available for SAP Enterprise Support, SAP ActiveEmbedded & SAP MaxAttention customers. S-User login is required to access the academy.

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Part of the SAP Enterprise Support Academy

The SAP Enterprise Support value maps provide a fourth access dimension being organized by customer challenges, in addition to business roles, life-cycle phase, and delivery method.

Value Maps for Maximum Support Impact

Like a navigation system, our value maps help you identify the relevant support offerings out of the more than 350 services and numerous tools and methodologies provided as part of SAP Enterprise Support.

Designed to Increase Efficiency

Supported with more than 350 services, tools and methodologies from SAP Enterprise Support offerings, all structured to
increase efficiency in operating, implementing, and innovating SAP solutions.

SAP Solution Manager Adoption

Best leverage and implement automation and analysis capabilities of SAP Solution Manager.

Collaborate with SAP Experts and Other Customers

As part of the community, customers can ask questions and have open discussions which will be moderated from functional
SAP Enterprise Support focus advisors.

SAP Enterprise Support Value Maps

  
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