SAP Solution Manager

SAP Solution Manager addresses your entire IT environment. Based on an SAP Enterprise Support contract it includes all the processes, tools, services, and an organizational model to manage SAP and non-SAP solutions throughout the complete application lifecycle.

As a customer of SAP, you have full access to the core SAP Solution Manager for no extra charge. SAP Solution Manager targets both technical and business aspects of your solutions, focusing strongly on core business processes. It supports the connection between business processes and the underlying IT infrastructure. As a result, it eases communication between your IT department and your lines of business. And it ensures that you derive the maximum benefits from your IT investments.

SAP Solution Manager maximizes the value of your support engagement with SAP. You’ll be able to streamline internal processes, minimize manual effort, reduce operational costs, and introduce new business functionality with greater ease.

 

Key Features:

  • ALM and IT service management – Gain control over your solution landscape by employing best practices that increase efficiency and maintain stability
  • Fast, proactive support – Use SAP Solution Manager as a direct link to SAP Active Global Support to get help for rapid resolution of problems and proactive detection of potential issues
  • Newly released functionality – Gain the benefits of the latest release of SAP Solution Manager with a streamlined user interface, an updated monitoring infrastructure, and improved integration with third-party tools

 

Additional Information

Customer success

Dansk Supermarked, retailer from Denmark replaced their previous Service Management Tool by SAP Solution Manager IT Service Management.

Watch the video

Increasing the Value of Support with SAP Solution Manager

SAP solution brief on how to maximize the value of support offerings from SAP with the help of the SAP Solution Manager solution.

SAP Solution Manager Features & Functions

SAP Solution Manager targets both technical and business aspects of your solutions, focusing strongly on core business processes. Learn more about the capabilities of SAP Solution Manager.